Last Updated: 19 May 2026
This Privacy Policy explains how Hlago Products (Pty) Ltd collects, uses, stores, and protects personal information when you visit our website, contact us, create an account, place an order, or interact with us online.
Hlago Products (Pty) Ltd is a company registered in South Africa.
Company: Hlago Products (Pty) Ltd
Registration Number: 2026/023882/07
Website: https://hlago.co.za
Contact: Contact Hlago
1. Personal Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, delivery address, order details, payment-related information, account details, and any messages sent through our website forms, email, WhatsApp, or other contact methods.
We may also collect technical information automatically when you use our website, including your IP address, browser type, device type, pages visited, time spent on the website, referral source, cookie identifiers, and website usage data.
2. How We Use Your Information
We use your personal information to process orders, arrange delivery, respond to enquiries, provide customer support, send order updates, improve our website, maintain website security, analyse website performance, comply with legal and tax obligations, and prevent fraud or unauthorised access.
We do not sell your personal information.
3. WooCommerce and Online Orders
Our website may use WooCommerce to manage products, carts, checkout, customer accounts, and order information.
When you place an order, we may store your name, contact details, billing details, delivery details, products ordered, order notes, and transaction details so that we can complete and support your order.
4. Payments
If online payments are enabled, payments may be processed by a third-party payment provider. We do not intentionally store full bank card details on our website.
Your payment provider may collect and process payment information according to its own terms and privacy policy.
5. Cookies and Tracking Tools
Our website may use cookies and similar technologies to make the website work properly, remember preferences, measure traffic, improve performance, and support advertising.
We may use tools and services such as WordPress, WooCommerce, Google Analytics, Google Ads, Google Search Console, LiteSpeed Cache, GDPR Cookie Compliance, and security or anti-spam tools.
You can control cookies through your browser settings or through the cookie banner where available.
6. Google Analytics
We use Google Analytics to understand how visitors use our website. This may include information such as pages visited, time on site, device type, browser type, and general location information.
This helps us improve our website, product pages, and customer experience.
7. Google Ads
We may use Google Ads for advertising, conversion tracking, and remarketing. This means Google may use cookies or similar technologies to show relevant adverts or measure advertising performance.
You can manage your Google ad preferences through your Google account settings.
8. Google Search Console
We use Google Search Console to monitor website visibility, indexing, search performance, and technical search issues. This helps us improve how our website appears in Google Search.
9. LiteSpeed Cache
We use LiteSpeed Cache to improve website speed and performance. This may involve temporary cached versions of pages and technical data needed to serve the website faster.
10. GDPR Cookie Compliance
We may use a GDPR Cookie Compliance plugin to display a cookie notice and help visitors manage cookie preferences. Although Hlago Products (Pty) Ltd operates in South Africa, this tool helps provide transparency around cookies and tracking.
11. Sharing Personal Information
We may share personal information only where necessary with trusted service providers, including website hosting providers, payment processors, courier or delivery companies, email service providers, analytics and advertising providers, IT and security providers, and legal, tax, or compliance advisors where required.
These providers may only use the information for the purpose of providing services to us or where legally required.
12. Legal Basis for Processing
We process personal information where you have given consent, where processing is necessary to fulfil an order or contract, where processing is required by law, where processing is necessary for legitimate business purposes, or where processing is necessary to protect our rights, customers, website, or business.
13. Storage and Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
14. Retention of Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law, tax, accounting, legal, or operational requirements.
15. Your Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of personal information, objection to certain processing, withdrawal of consent where processing is based on consent, or information about how your personal information is being used.
To make a request, please contact us using the details on this page.
16. Children’s Privacy
Our website and products are not aimed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.
17. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
19. Contact Us
For privacy-related questions or requests, please contact:
Hlago Products (Pty) Ltd
Registration Number: 2026/023882/07
Website: https://hlago.co.za
Contact: Contact Hlago