Last Updated: 19 May 2026
These Terms and Conditions govern your use of https://hlago.co.za and any purchases made through the website.
By using this website or placing an order, you agree to these Terms and Conditions.
1. Business Information
This website is operated by:
Hlago Products (Pty) Ltd
Registration Number: 2026/023882/07
Website: https://hlago.co.za
Contact: Contact Hlago
2. Products
Hlago Products (Pty) Ltd sells herbal tea products, including Hlago Special Tea.
Product descriptions, images, packaging, ingredients, sizes, and availability may change from time to time. We try to ensure that product information is accurate, but minor differences in packaging, colour, or presentation may occur.
3. Product Information and Disclaimer
Hlago Special Tea is a traditional herbal tea product.
It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease.
Any information on this website is provided for general product and educational purposes only and should not be treated as medical advice.
Please consult a healthcare professional before using this product if you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies or sensitivities, or are unsure whether the product is suitable for you.
4. Orders
When you place an order, you agree that the information you provide is accurate and complete, you are authorised to use the selected payment method, you are responsible for checking your order before submitting it, and we may contact you to confirm order details where necessary.
An order is only confirmed once payment has been received or once we have accepted the order in writing.
5. Pricing
All prices are displayed in South African Rand unless stated otherwise.
We may change prices at any time without prior notice. Price changes will not affect orders already accepted and paid for.
6. Payment
Payment methods will be displayed at checkout or communicated during the order process.
If a third-party payment provider is used, your payment may be subject to that provider’s terms and conditions.
7. Availability
Products are subject to availability. If an item is unavailable after you place an order, we will contact you to offer an alternative, delayed delivery, or refund.
8. Delivery
Delivery options, areas, costs, and estimated timelines are set out in our Shipping / Delivery Policy or displayed at checkout.
Delivery times are estimates and may be affected by courier delays, public holidays, incorrect address details, payment delays, or circumstances beyond our control.
9. Returns and Refunds
Returns and refunds are handled according to our Refund and Returns Policy.
Due to the nature of food and beverage products, returns may be limited where products have been opened, used, damaged after delivery, or handled in a way that makes resale unsafe or unsuitable.
This does not limit any rights you may have under applicable South African consumer protection laws.
10. User Accounts
If the website allows customer accounts, you are responsible for keeping your login details confidential.
You are responsible for any activity that occurs under your account unless caused by our negligence or security failure.
11. Website Use
You agree not to use the website for unlawful purposes, attempt to hack or damage the website, upload malicious code, copy website content without permission, misrepresent yourself, provide false information, or use the website in a way that harms our business, customers, or service providers.
12. Intellectual Property
All website content, including text, images, graphics, logos, product names, layout, and design elements, belongs to Hlago Products (Pty) Ltd or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
13. Limitation of Liability
To the maximum extent allowed by law, Hlago Products (Pty) Ltd will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.
Nothing in these Terms excludes liability where it cannot legally be excluded.
14. Website Availability
We try to keep the website available and secure, but we do not guarantee uninterrupted access. The website may be unavailable from time to time due to maintenance, updates, technical problems, hosting issues, or events beyond our control.
15. Third-Party Services
Our website may use third-party services such as analytics, advertising, payment, delivery, hosting, security, or plugin providers.
We are not responsible for third-party websites, platforms, or services that we do not control.
16. Privacy
Your use of the website is also governed by our Privacy Policy and Cookie Policy.
17. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be posted on this page with the updated date.
18. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
19. Contact Us
Hlago Products (Pty) Ltd
Registration Number: 2026/023882/07
Website: https://hlago.co.za
Contact: Contact Hlago