Last Updated: 19 May 2026
This Shipping and Delivery Policy explains how orders are delivered by Hlago Products (Pty) Ltd.
1. Delivery Areas
We deliver within South Africa, unless otherwise stated on the website or agreed in writing.
If delivery is not available to your area, we will contact you after your order is placed.
2. Delivery Costs
Delivery costs may vary depending on delivery area, courier option, order size, order weight, promotional offers, and collection or local delivery arrangements.
Delivery fees will be displayed at checkout or confirmed before the order is finalised.
3. Delivery Timeframes
Estimated delivery times may vary depending on the destination and courier service.
Typical delivery estimates may be:
Main centres: 2 to 5 working days
Regional or outlying areas: 3 to 7 working days
These are estimates only and are not guaranteed.
4. Order Processing
Orders are usually processed after payment has been received and confirmed.
Orders placed on weekends or public holidays may only be processed on the next working day.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery details.
Hlago Products (Pty) Ltd is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information.
6. Failed Delivery
If a courier cannot complete delivery due to incorrect address details, unavailable recipients, or failure to collect where required, additional delivery charges may apply.
7. Damaged Delivery
If your order arrives damaged, please contact us as soon as possible with photos of the product, packaging, and delivery label.
8. Collection
If collection is available, collection details will be confirmed with you directly.
9. Delivery Delays
Delivery may be delayed by courier issues, weather, public holidays, strikes, stock shortages, payment delays, or events outside our control.
We will try to keep customers informed where we become aware of significant delays.
10. Contact Us
Hlago Products (Pty) Ltd
Registration Number: 2026/023882/07
Website: https://hlago.co.za
Contact: Contact Hlago